Support
Write to support@interakly.com and a person will answer.
It helps to say which iPhone you have, which version of iOS, and what you were talking about when it went wrong. If it is something she said, quoting it back is more useful than describing it.
What usually goes wrong
- She cannot hear me, or she never replies
- Check the microphone permission first: Settings › Leafy › Microphone. If that is on, look for the recording indicator at the top of the screen during a call — if it is absent, the microphone never opened, and ending the session and starting a new one usually clears it. If you are on a call or recording in another app, iOS will not give Leafy the microphone.
- She answers her own voice, as if I had said it
- She is hearing herself through your speaker. Headphones fix it outright. Without them, moving the phone away from a hard reflective surface — a desk, a wall — makes a large difference, and turning the volume down a little makes more.
- The session ended on its own
- Sessions run up to ten minutes and then stop. The timer at the top left counts up from the start so it is never a surprise, and she says so before it happens. Start another whenever you like. A session will also end if the network drops.
- She says she is showing me something, but nothing appears
- Occasionally she describes a visual before raising it. The app notices and puts it up a moment later, so waiting a beat usually resolves it. If the board stays empty, say “show me that again” and she will raise it properly.
- Her voice is quiet or breaks up
- Almost always the network. She is streaming audio continuously in both directions, so a weak connection is audible immediately. Moving to better signal or switching between Wi-Fi and cellular is the fix.
- Does it work offline?
- No. She needs a connection for the whole conversation.
- Can I use it with a child?
- Leafy will discuss whatever is raised with her, so we recommend that younger users are supervised. She is built not to hand over answers to homework — she asks what has been tried and gives the next step — which is deliberate, and occasionally frustrating by design.
Subscriptions
- How do I cancel?
- Apple handles all subscriptions, so it is done from your phone rather than from inside Leafy: open Settings, tap your name at the top, then Subscriptions, then Leafy, then Cancel Subscription. See Apple’s instructions. You keep access until the period you have paid for ends.
- How do I change tier?
- Same place — Settings › your name › Subscriptions › Leafy, then choose a different option. Apple handles the proration.
- Can I have a refund?
- Refunds are issued by Apple, not by Interakly, and we genuinely cannot process one on your behalf. Request one at reportaproblem.apple.com. If something was wrong with the app, tell us as well so we can fix it.
- What counts as a session?
- One conversation, up to ten minutes. Ending early does not bank the remainder, and a session that fails to connect is not counted.
Your data
- How do I delete my data?
- Leafy has no account and stores nothing on our side, so there is nothing for us to delete. If you have let her remember, she keeps a short set of notes on your phone about what you have worked on — open Memory from the first screen to read every line of it, delete any line, or erase all of it at once. Deleting the app removes it completely. The privacy policy sets out exactly what happens to your voice while a session is running.
- Does she remember me between conversations?
- Only if you let her, and she asks at the end of your first one. If you say yes she keeps notes on your phone — what you have worked on, roughly how far you got, anything you told her you are studying for — so she does not explain the same thing from scratch every time. The recording itself is never saved. It is all on your phone, we cannot see it, and Memory lets you read or erase any of it.